How do I resolve a P2P dispute?
If you encounter a dispute in a P2P trade, contact our support team immediately with order details, screenshots, and transaction proofs. We'll review and mediate within 24 hours.
What if my crypto deposit hasn't arrived?
Deposits can take up to 30 minutes depending on the network. If it's delayed, check the blockchain explorer with the transaction hash. If over 1 hour, submit a ticket with the details.
How can I lift a P2P suspension?
Suspensions occur due to verification issues or policy violations. Complete KYC, provide required documents, and appeal via the self-service portal. Approvals take 48 hours.
What are P2P order receipts?
Order receipts confirm trade completions. Download them from your P2P history for records or disputes. They include timestamps, amounts, and counterparty info.